Motel Policy

Tarrifs: Seasonal/unit rates and minimum booking periods apply.  Extra charges may be levied e.g. for departures on public holidays.

Check-in: Is available from 2pm on the day of arrival.  Check-out is 10am on the day of departure.  Early check-in and/or check-out is by arrangement only.

A valid credit card number and expiry date must be presented to reception on check-in.  Photo identification of the registered guest may also be required at the time of check-in.

Cancellation/refund policy:  Cancellations up to 24 hours before the date incur no fees.  Thereafter the deposit may be retained and the total amount for the booked accommodation may be charged.  Special conditions apply to Group quotations/reservations.  A flat fee deposit is required for on line bookings, this fee is non refundable after the required 24 hours notice.

Credit Card guarantees: On line reservations require  authorisation of a credit card deposit/withdrawal.  No charge will be made against the card details unless the client fails to arrive for the booked accommodation.  Cancellations up to 24 hours before the booked date incur no fee.  After this time a charge may be incurred.

Changes in reservation term: Any change in reservation term will be treated as a new booking and additional charges may apply.  Any extention to a bollking is subject to availability of rooms. Earlier departure than the reserved date may not result in a refund unless the motel management approve and are able to re-let the booked accommodation.

Smoking: As this is a smoke free complex please smoke outside away from open windows, doors and other guest, especially children.  In the evernt of someone having smoked in the room we will engage a specialist cleaning company. We reserve the right to charge such cost and any resulting loss of income to the registered guest.

General: Visitors are permitted at the managements discretion.  The registered guest is responsible for the behaviour of all persons/visitors whilst on the property.  All deliberate or reckless acts that result in damage to our property and any cost associated with inappropriate behaviour resulting in loss of income to the motel, will be charged to the registered guest.

Overdue Accounts: All accounts are payable on departure unless advised otherwise.  We reserve the right to charge overdue/recovery fees on all accounts not paid by due date.